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Fast answers to common questions. Get the answers to questions about Nokia products, services, and software, including common troubleshooting issues.



FAQ Search

Find answers to frequently asked questions about the Nokia 9500 communicator phone.





Top Questions for Nokia 9500

What is SettingsWizard?
A: SettingsWizard is an application that helps you configure Internet access points and e-mail settings in your Nokia device. To use the settings, you may need to subscribe to the appropriate services from your network operator or Internet service provider.
You do not need to use SettingsWizard if you have already ordered the settings from your operator or service provider, or if the settings are included in your SIM card.

Can I use a wireless LAN (WLAN) and a Bluetooth wireless technology connection at the same time on my Nokia device?
A: Your Nokia device supports simultaneos WLAN and Bluetooth wireless technology use in most applications. Simultaneous use can cause interference and decrease the performance of the connections.

Can I use the same Nokia PC Suite with other Nokia devices?
A: Nokia PC Suite for your Nokia device also supports many other Nokia devices and mobile phones that are available at the same time. To check the compatibility, see the compatibility tables on the Nokia PC Suite pages.

Can I switch the message store from the device memory to the memory card on my Nokia device?
A: No. You can only store messages in the device memory of your Nokia device.

How can I transfer data from my Nokia 9200 series Communicator to my Nokia device?
A: Your Nokia device includes a Data mover application that you can use to transfer data from a Nokia 9200 series Communicator to your Nokia device.
To transfer data:
1. Select Desk > Tools > Data mover.
2. Press Continue transfer.
3. Activate infrared in both devices, make sure that the infrared ports of the devices are facing each other, and press Continue.
4. Follow the instructions on your device screen.

How do I connect my Nokia device to a compatible PC?
A: Make sure that the appropriate drivers are installed on your PC and that your Nokia device is switched on. Depending on what connection type you want to use, do one of the following:
Infrared connection
- Activate the infrared connection on your Nokia device and on your PC. Place your Nokia device and your PC so that the infrared ports of the two devices are face-to-face and that there are no obstacles blocking the connection.
Data cable connection
- Connect the Nokia Connectivity Cable DKU-2 or CA-53 to your PC first, then connect the other end of the cable to your Nokia device.
Bluetooth wireless technology connection
- Activate the Bluetooth wireless technology connection on your Nokia device and on your computer. The connection is created automatically. If your PC detects more than one device, you select your Nokia device in the Phone Selector dialog.

Is there any PC connectivity software available for my Nokia device?
A: Yes. PC connectivity software is an important part of the product. You can install Nokia PC Suite from the CD-ROM included in the sales package of your Nokia device, or download it from the Nokia PC Suite pages.

What wireless LAN (WLAN) version does my Nokia device support?
A: Your Nokia device supports WLAN 802.11b (Wi-Fi, 2.4 GHz).

What are the data cable, infrared, and Bluetooth wireless technology data transfer speeds on my Nokia device?
A: The data transfer speeds on your Nokia device are the following:
    - Data cable: up to 12 Mbit/s
    - Infrared: up to 115 Kbit/s
    - Bluetooth wireless technology: up to 500 Kbit/s


What are the key features of the Nokia 9500 Communicator?
A: The key features include the following:
    - Tri-band GSM phone with advanced voice features, e-mail, personal information management (PIM), and HTML/xHTML browser
    - Messaging and browsing with general packet radio service (GPRS) and wireless LAN (WLAN)
    - Business applications, such as a word processor, spreadsheet application, presentation editor and viewer (compatible with Microsoft Office applications from version 97 onwards)
    - Security solutions
    - Integrated VGA camera with digital zoom, video recorder, and multimedia messaging






FAQ Search

Find answers to frequently asked questions about the Nokia 9300 smartphone.





Top Questions for Nokia 9300

I got an error message "SyncML Client has not responded" what should I do?
A: 1) Update Nokia PC Suite to version 6.6 or later
2) Reboot PC and your Nokia device.
3) Reset synchronization settings:
    - Disconnect your Nokia device from PC.
    - In your Nokia device, go to Desk > Tools > Sync and select "Reset PC Suite profile" from the Tools menu.
    - Connect your Nokia device to PC.
    - In PC Sync Properties select "Create new configuration", select contents to sync, and use the default settings.
4) Now start sync from PC Sync.
5) If the problem still exists there might be too much Calendar or Contacts items in phone. Remove items until the problem disappears:
    - In Calendar open Tools menu and use Move/Delete to remove unnecessary items.
    - In Contacts select and delete all unnecessary items.
6) Try Sync again.

What are the supported VPN gateways for Nokia Mobile VPN?
A: Nokia Mobile VPN is integrated with the Nokia IP VPN and is compatible with Nokia Check Point and Cisco VPN systems.
Cisco 3000 Concentrators will start to support Nokia Mobile VPN Client solution with the software release V4.7.

Can I store messages and e-mails on the memory card of my Nokia device?
A: No. All messages and e-mails are stored in the device memory.

What can I do with Nokia Connectivity Cable DKU-2 and CA-53?
A: You can use Nokia Connectivity Cable DKU-2 and CA-53 for the following:
    - Connect your Nokia device to a compatible PC
    - Connect a compatible desk stand to a compatible PC
Before you use Nokia Connectivity Cable DKU-2 or CA-53, you must install the correct Nokia Connectivity Cable driver on the PC. If you have installed Nokia PC Suite 6.6 or newer version on the PC, you do not need to install the driver separately, as it is installed with Nokia PC Suite.
You can also use Nokia Connectivity Cable DKU-2 or CA-53 for IP passthrough, where your Nokia device uses the Internet connection of the computer. You cannot use IP passthrough at the same time as Nokia PC Suite.

Should I wait until the Communicator interface is up and running before I switch on the cover phone?
A: Yes, it's recommended that you wait until the Communicator interface is up and running before you switch on the cover phone.

Why do I have problems with my memory card?
A: To avoid memory card problems, always use Nokia memory cards. Currently, the supported memory cards are Nokia Memory Card DTS-128 (128 MB) and Nokia Memory Card DTS-64 (64 MB).
Some third-party memory cards may also be compatible with your Nokia device. If you are using a third-party memory card and experience problems, contact your memory card dealer.

Why can't I see my MultiMediaCard (MMC) in File manager of my Nokia device?
A: If you have inserted the MMC card correctly into your Nokia device but cannot see it in File manager, check that the back cover of your Nokia device is closed properly.

How do I create an e-mail account on my Nokia device?
A: To receive and send mail, you must set up a remote mailbox service. This service may be offered by an Internet service provider, a network service provider, or your company.
Before you can send, receive, retrieve, reply to, and forward mail on your device, you must do the following:
    - Configure an Internet access point correctly
    - Specify your mail settings correctly

Follow the instructions from your remote mailbox and Internet service providers. Contact your network and Internet service providers or operator for the correct settings.
To create an e-mail account:
1. Select Desk > Tools > Control panel > Messaging, and press Create new.
2. Select the account type that you want to create, and press OK.
3. On the General page, specify the following:
    - E-mail account name - Enter a descriptive name for the connection. Note that the maximum length of the name is 25 characters.
    - My name - Enter your name.
    - Username - Enter your user name, given to you by your service provider.
    - Password - Enter your password. If you leave this field blank, you will be prompted for a password when you try to connect to your mailbox.
    - My e-mail address - Enter the e-mail address given to you by your service provider. The address must contain the @ character. Replies to your messages are sent to this address.
    - Internet access - Select the Internet access point that you want to use.
    - Default account - If you have created several e- mail accounts, select the e-mail account you want to use as the default account.

4. On the Servers page, specify the following:
    - E-mail account type - Select the e-mail protocol your remote mailbox service provider recommends. Note that this setting can be selected only once and cannot be changed if you have saved or exited from the mailbox settings.
    Tip: POP3 is a version of Post Office Protocol, a standard protocol for receiving e-mail from your remote server. With POP3, you can check your remote mailbox and download your e-mail. IMAP4 is a version of Internet Message Access Protocol, a standard protocol for accessing e-mail on your remote server. With IMAP4, you can conduct searches, create, delete and manage messages and folders on the server.
    - Outgoing e-mail server - Enter the IP address or host name of the computer that sends your e-mail.
    - Incoming e-mail server - Enter the IP address or host name of the computer that receives your e-mail.
    - Use SMTP authentication - Select whether the simple mail transfer protocol (SMTP) server requires authentication, and enter the SMTP user name and password.
5. On the Roaming page, specify the following:
    - Change connection automatically - Select whether you want your device to switch between connections automatically if connection to the primary Internet access point is lost.
    - Second access, Third access, and Fourth access - Define the other possible Internet access options.
6. On the Retrieve page, specify the following:
    - Retrieve - Select whether you want to retrieve only the e-mail header information such as sender, subject and date, e-mails, or e-mails with their attachments.
    - Max. size of e-mail - Specify how large e-mails are retrieved to your device.
    - Sync. e-mails in Inbox - Select the number of e-mails you want to download from the remote server to your Inbox.
    - Sync. e-mails in folders - Select the number of e-mails you want to download from the remote server to your folders.
7. On the Advanced page, specify the following:
    - Default e-mail type - Select whether to send e-mail as Plain text, Plain text (no MIME) if the receiving e-mail system cannot display e-mail sent in the regular Internet format, or Formatted text (HTML) to be able to use enhanced text formatting options.
    - Send e-mail - Select Immediately to send the e-mail as soon as possible, During next connection to send it the next time you retrieve e-mail, or Upon request to store the e-mail in the Outbox, from where you can send it later.
    - Include signature - Select whether you want to use a signature. Select Use my contact card to use the contact card in the device, or Custom to use a signature file that you can create for the e-mail account.
    - Request read report - Select whether you want to receive note when the recipient has opened your e-mail.
    - Allow report requests - Select whether you want the sender of the e-mail to receive a note that you have read the e-mail.
    - Copy to my e-mail address - Select whether you want to receive a copy of every e-mail you send.
    - Secure login (APOP) - Select whether you want to use a POP3 secure login system, if the POP3 server you use supports this system.
    - Incoming secure connection - Select whether you want to use encryption to make the incoming connection secure. Secure connection is used with POP3 and IMAP4 protocols to secure the connection to a remote mailbox. Note that the remote server must support secure connections for this function to work.
    - Outgoing secure connection - Select whether you want to use encryption to make the outgoing connection secure. Secure connection is used with the SMTP protocol to secure the connection to a remote mailbox. Note that the remote server must support secure connections for this function to work.
    - IMAP4 folder path - Enter the path to the IMAP4 inbox location in case the server cannot open it automatically. Normally you do not need to specify the path.
8. To save the new e-mail account, press Done.

There are already some operator settings installed on my Nokia device. Should I download the settings offered at the Nokia support pages too?
A: Your Nokia device recognizes multimedia and general packet radio service (GPRS) settings if the services have been activated on your SIM card. These settings should work as soon as you take your device into use, so there is no need to update the settings. However, downloading the settings again through the Nokia support pages service should not cause any problems.
If you have installed settings for a specific feature on your device but the feature is not working, contact your network operator or service provider to check that the feature is included in your service agreement and that it has been activated for you.

How can I backup my Nokia device contents to a compatible PC?
A: With Nokia Content Copier, you can make backups of the contents of your Nokia device, save backup data to a compatible PC, and restore it to your Nokia device. You can also transfer contacts, calendar and user files (such as graphics) from your device to your PC and from your PC to your Nokia device.
Note: Copyright protections may prevent some images, ringtones, and other content from being copied, modified, transferred, or forwarded.
It is recommended that you make backups of the contents of your Nokia device at regular intervals to help avoid potential data loss.







FAQ Search

Find answers to frequently asked questions about the Nokia 7610 phone.





Top Questions for Nokia 7610

What is the default security code in my Nokia phone?

A: Menu > Tools > Settings > Security > Phone and Sim

If your phone requests a security code, refer to the following explanations to determine what you should enter. If you forget or lose a Personal Identification Number (PIN) or Personal Unblocking Key (PUK) code or if you have not received such a code, contact your service provider.

You can change the following codes: lock code, PIN code, and Personal Identification Number 2 (PIN2) code. These codes can only include the numbers from 0 to 9.

The PUK code is required to change a blocked PIN code. The Personal Unblocking Key 2 (PUK2) code is required to change a blocked PIN2 code. If the codes are not supplied with the SIM card, contact your service provider for the codes. The PUK and PUK2 codes are 8 digits long.

Avoid using security codes similar to emergency numbers, such as 911, to prevent accidental dialing of the emergency number.

  • PIN code request - When the PIN code request is active, the code is requested each time the phone is switched on. Note that deactivating the PIN code request may not be allowed by some Subscriber Identity Module (SIM) cards.
  • PIN code (4 to 8 digits) - The PIN code protects your SIM card against unauthorized use. The PIN code is usually supplied with the SIM card.
    • After three consecutive incorrect PIN code entries, the PIN code is blocked. If the PIN code is blocked, you need to unblock the PIN code before you can use the SIM card again.
  • PIN2 code (4 to 8 digits) - The PIN2 code is supplied with some SIM cards and is required to access some functions, such as fixed dialing numbers.
  • Autolock period - You can set an autolock period, a time-out after which the phone is automatically locked and can be used only if the correct lock code is entered. Key in a number for the time-out in minutes, or select "None" to turn off the autolock period. To unlock the phone, key in the lock code.

When the phone is locked, calls may still be possible to the official emergency number programmed into your phone.

  • Lock code (5 digits) - The lock code can be used to lock the phone and keypad to avoid unauthorized use. The factory setting for the lock code is 12345. To prevent unauthorized use of your phone, change the lock code. Keep the new code secret and in a safe place separate from your phone. If you forget or lose the lock code, contact your service provider.
  • Lock if SIM changed - Select "Yes" if you want the phone to prompt for the lock code when an unknown, new SIM card is inserted into your phone. The phone maintains a list of SIM cards that are recognized as the owner's cards.
  • Fixed dialing - You can restrict your outgoing calls to selected phone numbers, if supported by your SIM card. You need the PIN2 code for this function. When this function is active, you can only call those phone numbers that are included in the fixed dialing list or which begin with the same digits as a phone number on the list.
    • Press the Scroll key to set fixed dialing on. When fixed dialing is activated, calls still may be possible to the official emergency number programmed into your phone. To add new numbers to the fixed dialing list, select Options >New contact or Add from Contacts
    • Options in fixed dialing are: 
      • Open
      • Call
      • Activ. fixed dialing or Deact. fixed dialing
      • New contact
      • Edit
      • Delete
      • Add to Contacts
      • Add from Contacts
      • Find
      • Mark/Unmark
      • Help
      • Exit
  • Closed user group (network service) - You can specify a group of people whom you can call and who can call you. For more information, contact your service provider. Select one of the following:
    • Default - Activate the default group agreed on with your service provider.
    • On - Use another group (you need to know the group index number).
    • Off - Do not use closed user groups.

When calls are limited to closed user groups, calls still may be possible to the official emergency number programmed into your phone.

  • Confirm SIM services (network service) - Sets the phone to display confirmation messages when you are using a SIM card service.
  • Restore server - Reset your connection settings allowing you to receive new settings from your service provider.








FAQ Search

Find answers to frequently asked questions about the Nokia 6681 imaging smartphone.





Top Questions for Nokia 6681

What is the default security code in my Nokia phone?
A: The default security code for your Nokia phone is 12345.

Note: Once you have changed your security code, the default setting is no longer valid. If you have changed your security code and don't remember the new code, contact your service provider.

What is Service Pack mentioned in Nokia PC Suite requirements?
A: The updates and fixes of Windows operating system are distributed in service packs. Service packs help you to keep your operating system up-to-date, and to extend and update the functionality of your computer.
For more information, see the Microsoft support web pages.

How do I customize a profile on my device?
A: Go to Menu > Tools > Profiles > highlight the profile you want to customize and select Options > Personalise. Change the profile as you wish. Tones stored on the memory card are indicated by the memory card symbol. You can scroll through the tone list and listen to the different tones before you make your selection.

Note! If your profile is set as Silent you may not hear the different ringing tones, set the profile as General to listen to the different ringing tones.

How far apart can my device be from a device that I want to communicate with via Bluetooth?
A: Since devices with Bluetooth technology communicate using radio waves, your device and the other device do not need to be in direct line-of-sight. The two devices only need to be within 10 metres of each other, although the connection may be subject to interference from obstructions such as walls or from other electronic devices.

How do I pair a device with my Nokia device using Bluetooth technology?
A:

The users of the two devices with Bluetooth technology should agree on a common passcode, and use the same passcode for both devices in order to pair them. Devices that do not have a user interface have a factory-set passcode.

1. Go to Menu > Connect. > Bluetooth > press the right scroll key to open the paired devices view. Before pairing, create your own passcode (1-16 digits), and agree with the owner of the other device to use the same code. The passcode is used only once.
2. To pair with a device, select Options > New paired device. The phone starts a device search. Select the device. Enter the passcode. The same passcode must be entered to the other device as well. After pairing, the device is saved to the paired devices view.
3. To define a short name (nickname or alias) for a paired device (e.g headset or carkit), scroll to the device, and select Options > Assign short name in the paired devices view. This name helps you to recognise a certain device during device search or when a device requests a connection.

To set a device to be authorised or unauthorised, scroll to a device, and select from the following options:
Set as authorised- Connections between your device and this device can be made without your knowledge. No separate acceptance or authorisation is needed. Use this status for your own devices, such as your compatible headset or PC, or devices that belong to someone you trust.
Set as unauthorised- Connection requests from this device must be accepted separately every time.

To cancel a pairing, scroll to the device, and select Options > Delete. If you want to cancel all pairings, select Options > Delete all.

Tip! If you are currently connected to a device and delete the pairing with that device, pairing is removed immediately and the connection will be switched off.

Why can't I find my friend's device via Bluetooth?
A: Check that both devices have activated Bluetooth connectivity. Check that the distance between the two devices is not over 10 metres and that there are no walls or other obstructions between the devices. Check that the other device is not in hidden mode. Check that both devices are compatible.

How do I hide/show my Bluetooth visibility to all?
A: Go to Menu > Connect. > Bluetooth > My phone???s visibility > Shown to all/ Hidden.

Where does the received data via a Bluetooth connection go in my device?
A: When you receive data using a Bluetooth connection, a tone sounds, and you are asked if you want to accept the message. If you accept, the item is placed in the Inbox folder in Messaging. Messages received by a Bluetooth connection are indicated by a Bluetooth sign.

How can I install Nokia PC Suite?
A: To see how to install Nokia PC Suite, check out the User Guide for Nokia PC Suite and the Nokia PC Suite help in the 'install' section on the CD-ROM. The CD-ROM should launch after you have inserted it into a CD-ROM drive of a compatible PC. If not, proceed as follows: Open Windows Explorer, right-click the CD-ROM drive where you inserted the CD-ROM, and select Autoplay.
You can also download the latest version of Nokia PC Suite from the Software-section of this web site.

Will the alarm clock work even if my phone is switched off?
A: Yes. If the alarm time is reached whilst the device is switched off, the device switches itself on and starts sounding the alarm tone. If you select Stop, the device asks whether you want to activate the device for calls. Select No to keep the phone switched off or Yes to make and receive calls.







FAQ Search

Find answers to frequently asked questions about the Nokia 6680 imaging smartphone.





Top Questions for Nokia 6680

What is the default security code in my Nokia phone?
A: The default security code for your Nokia phone is 12345.
Note: Once you have changed your security code, the default setting is no longer valid. If you have changed your security code and don't remember the new code, contact your service provider.

What is Service Pack mentioned in Nokia PC Suite requirements?
A: The updates and fixes of Windows operating system are distributed in service packs. Service packs help you to keep your operating system up-to-date, and to extend and update the functionality of your computer.
For more information, see the Microsoft support web pages.

How do I customize a profile on my device?
A: Go to Menu > Tools > Profiles > highlight the profile you want to customize and select Options > Personalise. Change the profile as you wish. Tones stored on the memory card are indicated by the memory card symbol. You can scroll through the tone list and listen to the different tones before you make your selection.

Note! If your profile is set as Silent you may not hear the different ringing tones, set the profile as General to listen to the different ringing tones.

How far apart can my device be from a device that I want to communicate with via Bluetooth?
A: Since devices with Bluetooth technology communicate using radio waves, your device and the other device do not need to be in direct line-of-sight. The two devices only need to be within 10 metres of each other, although the connection may be subject to interference from obstructions such as walls or from other electronic devices.

How do I pair a device with my Nokia device using Bluetooth technology?
A:

The users of the two devices with Bluetooth technology should agree on a common passcode, and use the same passcode for both devices in order to pair them. Devices that do not have a user interface have a factory-set passcode.

1. Go to Menu > Connect. > Bluetooth > press the right scroll key to open the paired devices view. Before pairing, create your own passcode (1-16 digits), and agree with the owner of the other device to use the same code. The passcode is used only once.
2. To pair with a device, select Options > New paired device. The phone starts a device search. Select the device. Enter the passcode. The same passcode must be entered to the other device as well. After pairing, the device is saved to the paired devices view.
3. To define a short name (nickname or alias) for a paired device (e.g headset or carkit), scroll to the device, and select Options > Assign short name in the paired devices view. This name helps you to recognise a certain device during device search or when a device requests a connection.

To set a device to be authorised or unauthorised, scroll to a device, and select from the following options:
Set as authorised- Connections between your device and this device can be made without your knowledge. No separate acceptance or authorisation is needed. Use this status for your own devices, such as your compatible headset or PC, or devices that belong to someone you trust.
Set as unauthorised- Connection requests from this device must be accepted separately every time.

To cancel a pairing, scroll to the device, and select Options > Delete. If you want to cancel all pairings, select Options > Delete all.

Tip! If you are currently connected to a device and delete the pairing with that device, pairing is removed immediately and the connection will be switched off.

Why can't I find my friend's device via Bluetooth?
A: Check that both devices have activated Bluetooth connectivity. Check that the distance between the two devices is not over 10 metres and that there are no walls or other obstructions between the devices. Check that the other device is not in hidden mode. Check that both devices are compatible.

How do I hide/show my Bluetooth visibility to all?
A: Go to Menu > Connect. > Bluetooth > My phone???s visibility > Shown to all/ Hidden.

Where does the received data via a Bluetooth connection go in my device?
A: When you receive data using a Bluetooth connection, a tone sounds, and you are asked if you want to accept the message. If you accept, the item is placed in the Inbox folder in Messaging. Messages received by a Bluetooth connection are indicated by a Bluetooth sign.

How can I install Nokia PC Suite?
A: To see how to install Nokia PC Suite, check out the User Guide for Nokia PC Suite and the Nokia PC Suite help in the 'install' section on the CD-ROM. The CD-ROM should launch after you have inserted it into a CD-ROM drive of a compatible PC. If not, proceed as follows: Open Windows Explorer, right-click the CD-ROM drive where you inserted the CD-ROM, and select Autoplay.
You can also download the latest version of Nokia PC Suite from the Software-section of this web site.

Will the alarm clock work even if my phone is switched off?
A: Yes. If the alarm time is reached whilst the device is switched off, the device switches itself on and starts sounding the alarm tone. If you select Stop, the device asks whether you want to activate the device for calls. Select No to keep the phone switched off or Yes to make and receive calls.







FAQ Search

Find answers to frequently asked questions about the Nokia 6670 imaging smartphone.





Top Questions for Nokia 6670

What is the default security code in my Nokia phone?
A: The default security code for your Nokia phone is 12345.

Note: Once you have changed your security code, the default setting is no longer valid. If you have changed your security code and don't remember the new code, contact your service provider.

What is Service Pack mentioned in Nokia PC Suite requirements?
A: The updates and fixes of Windows operating system are distributed in service packs. Service packs help you to keep your operating system up-to-date, and to extend and update the functionality of your computer.
For more information, see the Microsoft support web pages.

Can I use another application while I am talking on my Nokia phone?
A: Yes. If, for example, you want to check your calendar while talking on the phone, you can use the hands-free mode of the Nokia phone. To activate the hands-free mode, take the phone away from your ear and press the loudspeaker button. You are now free to use other applications, such as calendar, contacts etc. while continuing your conversation.

How far apart can my device be from a device that I want to communicate with via Bluetooth?
A: Since devices with Bluetooth technology communicate using radio waves, your device and the other device do not need to be in direct line-of-sight. The two devices only need to be within 10 metres of each other, although the connection may be subject to interference from obstructions such as walls or from other electronic devices.

How do I pair a device with my Nokia device using Bluetooth technology?
A:

The users of the two devices with Bluetooth technology should agree on a common passcode, and use the same passcode for both devices in order to pair them. Devices that do not have a user interface have a factory-set passcode.

1. Go to Menu > Connect. > Bluetooth > press the right scroll key to open the paired devices view. Before pairing, create your own passcode (1-16 digits), and agree with the owner of the other device to use the same code. The passcode is used only once.
2. To pair with a device, select Options > New paired device. The phone starts a device search. Select the device. Enter the passcode. The same passcode must be entered to the other device as well. After pairing, the device is saved to the paired devices view.
3. To define a short name (nickname or alias) for a paired device (e.g headset or carkit), scroll to the device, and select Options > Assign short name in the paired devices view. This name helps you to recognise a certain device during device search or when a device requests a connection.

To set a device to be authorised or unauthorised, scroll to a device, and select from the following options:
Set as authorised- Connections between your device and this device can be made without your knowledge. No separate acceptance or authorisation is needed. Use this status for your own devices, such as your compatible headset or PC, or devices that belong to someone you trust.
Set as unauthorised- Connection requests from this device must be accepted separately every time.

To cancel a pairing, scroll to the device, and select Options > Delete. If you want to cancel all pairings, select Options > Delete all.

Tip! If you are currently connected to a device and delete the pairing with that device, pairing is removed immediately and the connection will be switched off.

Why can't I find my friend's device via Bluetooth?
A: Check that both devices have activated Bluetooth connectivity. Check that the distance between the two devices is not over 10 metres and that there are no walls or other obstructions between the devices. Check that the other device is not in hidden mode. Check that both devices are compatible.

How do I hide/show my Bluetooth visibility to all?
A: Go to Menu > Connect. > Bluetooth > My phone???s visibility > Shown to all/ Hidden.

Where does the received data via a Bluetooth connection go in my device?
A: When you receive data using a Bluetooth connection, a tone sounds, and you are asked if you want to accept the message. If you accept, the item is placed in the Inbox folder in Messaging. Messages received by a Bluetooth connection are indicated by a Bluetooth sign.

How can I install Nokia PC Suite?
A: To see how to install Nokia PC Suite, check out the User Guide for Nokia PC Suite and the Nokia PC Suite help in the 'install' section on the CD-ROM. The CD-ROM should launch after you have inserted it into a CD-ROM drive of a compatible PC. If not, proceed as follows: Open Windows Explorer, right-click the CD-ROM drive where you inserted the CD-ROM, and select Autoplay.
You can also download the latest version of Nokia PC Suite from the Software-section of this web site.

Will the alarm clock work even if my phone is switched off?
A: Yes. If the alarm time is reached whilst the device is switched off, the device switches itself on and starts sounding the alarm tone. If you select Stop, the device asks whether you want to activate the device for calls. Select No to keep the phone switched off or Yes to make and receive calls.







FAQ Search

Find answers to frequently asked questions about the Nokia 6670 imaging smartphone.





Top Questions for Nokia 6670

What is the default security code in my Nokia phone?
A: The default security code for your Nokia phone is 12345.

Note: Once you have changed your security code, the default setting is no longer valid. If you have changed your security code and don't remember the new code, contact your service provider.

What is Service Pack mentioned in Nokia PC Suite requirements?
A: The updates and fixes of Windows operating system are distributed in service packs. Service packs help you to keep your operating system up-to-date, and to extend and update the functionality of your computer.
For more information, see the Microsoft support web pages.

Can I use another application while I am talking on my Nokia phone?
A: Yes. If, for example, you want to check your calendar while talking on the phone, you can use the hands-free mode of the Nokia phone. To activate the hands-free mode, take the phone away from your ear and press the loudspeaker button. You are now free to use other applications, such as calendar, contacts etc. while continuing your conversation.

How far apart can my device be from a device that I want to communicate with via Bluetooth?
A: Since devices with Bluetooth technology communicate using radio waves, your device and the other device do not need to be in direct line-of-sight. The two devices only need to be within 10 metres of each other, although the connection may be subject to interference from obstructions such as walls or from other electronic devices.

How do I pair a device with my Nokia device using Bluetooth technology?
A:

The users of the two devices with Bluetooth technology should agree on a common passcode, and use the same passcode for both devices in order to pair them. Devices that do not have a user interface have a factory-set passcode.

1. Go to Menu > Connect. > Bluetooth > press the right scroll key to open the paired devices view. Before pairing, create your own passcode (1-16 digits), and agree with the owner of the other device to use the same code. The passcode is used only once.
2. To pair with a device, select Options > New paired device. The phone starts a device search. Select the device. Enter the passcode. The same passcode must be entered to the other device as well. After pairing, the device is saved to the paired devices view.
3. To define a short name (nickname or alias) for a paired device (e.g headset or carkit), scroll to the device, and select Options > Assign short name in the paired devices view. This name helps you to recognise a certain device during device search or when a device requests a connection.

To set a device to be authorised or unauthorised, scroll to a device, and select from the following options:
Set as authorised- Connections between your device and this device can be made without your knowledge. No separate acceptance or authorisation is needed. Use this status for your own devices, such as your compatible headset or PC, or devices that belong to someone you trust.
Set as unauthorised- Connection requests from this device must be accepted separately every time.

To cancel a pairing, scroll to the device, and select Options > Delete. If you want to cancel all pairings, select Options > Delete all.

Tip! If you are currently connected to a device and delete the pairing with that device, pairing is removed immediately and the connection will be switched off.

Why can't I find my friend's device via Bluetooth?
A: Check that both devices have activated Bluetooth connectivity. Check that the distance between the two devices is not over 10 metres and that there are no walls or other obstructions between the devices. Check that the other device is not in hidden mode. Check that both devices are compatible.

How do I hide/show my Bluetooth visibility to all?
A: Go to Menu > Connect. > Bluetooth > My phone???s visibility > Shown to all/ Hidden.

Where does the received data via a Bluetooth connection go in my device?
A: When you receive data using a Bluetooth connection, a tone sounds, and you are asked if you want to accept the message. If you accept, the item is placed in the Inbox folder in Messaging. Messages received by a Bluetooth connection are indicated by a Bluetooth sign.

How can I install Nokia PC Suite?
A: To see how to install Nokia PC Suite, check out the User Guide for Nokia PC Suite and the Nokia PC Suite help in the 'install' section on the CD-ROM. The CD-ROM should launch after you have inserted it into a CD-ROM drive of a compatible PC. If not, proceed as follows: Open Windows Explorer, right-click the CD-ROM drive where you inserted the CD-ROM, and select Autoplay.
You can also download the latest version of Nokia PC Suite from the Software-section of this web site.

Will the alarm clock work even if my phone is switched off?
A: Yes. If the alarm time is reached whilst the device is switched off, the device switches itself on and starts sounding the alarm tone. If you select Stop, the device asks whether you want to activate the device for calls. Select No to keep the phone switched off or Yes to make and receive calls.







FAQ Search

Find answers to frequently asked questions about the Nokia 6600 imaging smartphone.





Top Questions for Nokia 6670

What is the default security code in my Nokia phone?
A: The default security code for your Nokia phone is 12345.
Note: Once you have changed your security code, the default setting is no longer valid. If you have changed your security code and don't remember the new code, contact your service provider.

How do I troubleshoot a Bluetooth connection on my Nokia phone?
A: If you cannot end a Bluetooth connection, check to see if another device is pairing with your phone but not sending data. If so, the device connection has been left open and the only way to disconnect it is to deactivate the Bluetooth link altogether. Select Menu > Connect. > Bluetooth and select the setting Bluetooth > Off.

If you cannot find a device using Bluetooth technology, check the following:

  • Both devices have activated their Bluetooth connections.
  • The distance between the two devices is not over 30 feet (10 meters) or that there are no walls or other obstructions between the devices.
  • The other device is not in Hidden mode
  • Both devices are compatible.


How can I change the connection properties to Nokia PC Suite?
A: Using your right mouse button, click on the Nokia PC Suite icon on the toolbar and select Properties. In the pop-up window select the communication port you want to change to, and press OK.

How can I connect my Nokia phone to a compatible PC?
A: You can connect your Nokia phone to a compatible PC by using either an infrared (IR) or a Bluetooth wireless connection.

How do I set up my Nokia phone to use it as a modem via infrared?
A: When you are using your Nokia phone as a modem via infrared, you must connect to a compatible PC using the modem infrared connection. Select Connectivity > Modem > Connect via infrared.

When you install the modem you must make the setup connection in this way. If you use the normal infrared connection during the installation process, your Nokia phone will not be installed as an infrared modem.

What is shared memory on my Nokia phone?
A: The following features in your phone use shared memory.
  • Contacts
  • Text messages
  • E-mail messages
  • Multimedia messages
  • Instant messages
  • Images
  • Ringing tones
  • Video recorder
  • RealPlayer
  • Calendar and to-do notes
  • Themes
  • Downloaded applications
The use of one or more of these features may reduce the memory available for the remaining features sharing memory. For example, saving many images may use all of the available memory. Your phone may display a message that the memory is full when you try to use a shared memory feature. In this case, delete some of the information or entries stored in the shared memory features before continuing. Some of the features may have a certain amount of memory specially allotted to them in addition to the amount of memory shared with other features.

How do I use the MultiMediaCard (MMC) with my Nokia phone?
A:

Select Menu > Extras > Memory.

Options in MultiMediaCard:

  • Backup phone mem.
  • Restore from card
  • Format mem. card
  • MultiMediaCard name
  • Set password
  • Change password
  • Remove password
  • Memory details
  • Help
  • Exit

If you have a MultiMediaCard (MMC), you can use it to back up information from phone memory and to store your multimedia files such as video clips, sound files, photos, messaging data, etc.

Only use MMC cards with this device. Other MultiMediaCards, such as Secure Digital (SD) cards, do not fit in the MMC card slot and are not compatible with this device. Attempts to use a noncompatible MultiMediaCard may damage the MultiMediaCard as well as the phone, and data stored on the noncompatible card may be corrupted.

The MultiMediaCard in the sales package may contain promotional material of third parties.

Important: Keep all MultiMediaCards out of the reach of small children.

Format MultiMediaCard

Important: When a MultiMediaCard is formatted, all data on the card is permanently lost.

  • Some MultiMediaCards are supplied preformatted and others require formatting. The MultiMediaCard supplied with your phone is preformatted. Consult your retailer to find out if you must format other MultiMediaCards before you can use them.
  • You can use File manager to check for data on a MultiMediaCard before formatting it.
  • To format a MultiMediaCard, select Options > Format mem. card, and select Yes to confirm. When formatting is complete, key in a name for the MultiMediaCard (up to 11 letters or numbers).

Back up and restore information

  • You can only back up the phone memory and restore it to the same model of phone.
  • To back up information from phone memory to the MultiMediaCard, select Options > Backup phone mem.
  • To restore information from the MultiMediaCard to phone memory, select Options > Restore from card.

Lock the MultiMediaCard

  • You can set a password to lock your MultiMediaCard against unauthorized use. Select Options > Set password. You will be asked to enter and confirm your password. The password can be up to eight characters long.
  • The password is stored in your phone and you do not have to enter it again while you are using the MultiMediaCard on the same phone. If you want to use the MultiMediaCard on another phone, you will be asked for the password again to unlock the card.

Unlock a MultiMediaCard

  • If you insert another password protected MultiMediaCard in your phone, you will be prompted upon startup to enter the password of the card.
  • Enter the password, and press OK to unlock the card, or press Cancel to leave the card locked. To unlock the card later, select Menu > Extras > Memory > Options > Unlock MultiMediaCard. Enter the password, and press OK.

Remove MultiMediaCard password

  • To remove a MultiMediaCard password entirely, select Options > Remove password.
  • Once the password is removed, the MultiMediaCard is unlocked and can be used on your phone or another phone without a password.

Check memory consumption

  • You can check the memory consumption of different data groups and the available memory for installing new applications or software on your MultiMediaCard. Select Options > Memory details.


How do I set up and use Microsoft Dial-up Networking with my Nokia phone?
A:

You can use Microsoft's Dial-Up Networking feature to connect to the Internet through your service provider's access point. To access General Packet Radio Service (GPRS) data network, use the following dialing string instead of a traditional phone number: *99#

Create a new connection (Windows 98/ME)

  1. Double-click the My Computer icon, then double-click the Dial-up Networking folder. Windows ME users: Click Start, point to Settings, then click Dial-up Networking.
  2. Double-click the Make New Connection icon.
  3. Type a name for your new connection (for example, Internet-GPRS).
  4. Click the drop-down arrow and select your Nokia phone as the modem to use, then click Next.
  5. Enter the GPRS network access code: *99#, then click Finish.

Create a new connection (Windows 2000)

  1. Click Start, point to Settings, then click Network and Dial-up Connections.
  2. Double-click Make New Connection, then click Next to begin the Network Connection Wizard.
  3. Verify that Dial-up to Private Network is selected, then click Next.
  4. Select only your phone as the active modem, then click Next.
  5. Enter the GPRS network access code: *99#, then click Next.
  6. Select Connection availability, then click Next.
  7. Type a name for your new connection (for example, Internet-GPRS), then click Finish.

Your new Dial-up Networking connection is now ready for use. You may need to remove information found in the User name field prior to creating a GPRS data connection.

Create a new connection (Windows XP)

  1. Click Start, then click Control Panel.
  2. Double-click Network Connections.
  3. Click Create a new connection in the Network Tasks pane, then click Next to begin the New Connection Wizard.
  4. Verify that the Connect to the Internet option is selected, then click Next.
  5. Click the Set up my connection manually option, then click Next.
  6. Click the Connect using a dial-up modem option, then click Next.
  7. Select only your phone as the active modem, then click Next.
  8. Type a name for your new connection (for example, Internet-GPRS), then click Next.
  9. Enter the GPRS network access code: *99#, then click Next.
  10. Enter the username and/or password as supplied by your service provider (if required).
  11. Cancel any of the options on the Internet Account Information dialog box that you don't need, then click Next.
  12. Click Finish to complete the Wizard.

Connect to the GPRS network

Make sure you establish a connection between your Nokia phone and PC before making a digital data call.

  1. Double-click the new connection (for example, Internet-GPRS).
  2. Remove any user name or password, then click Connect.

Your Nokia phone displays "Creating GPRS connection" while establishing a connection. Once a successful connection has been made, then a status indicator appears in the upper left corner of the phone screen.

Note: Your Windows operating system displays it's normal series of authentication messages while the connection is being established.

Create a Dial-up Networking connection for CSD

You may be using Microsoft's Dial-up Networking feature to connect to your Internet Service Provider (ISP), or to make a remote connection to your corporate network (including corporate e-mail server using Microsoft Outlook or Lotus Notes).

Rather than altering the existing configurations you use when dialing with your existing modem, consider creating a new connection exclusively for use with your Nokia phone.

Gather configuration information

You need the phone number for your ISP or for your company's remote access server. When testing the new connection, you also need your user name and password. You may also be required to enter additional configuration information  such as domain name or Internet Protocol (IP) addresses for Domain Name System (DNS) servers. Your ISP or corporate help desk should supply you with all the information you need.

Create a new connection-CSD call

  1. Begin with the instructions for creating a Dial-up Networking connection for a GPRS data call.
  2. Enter the phone number for your local ISP or corporate network instead of the GPRS access number.
  3. Complete the Dial-up Networking Wizard, then click Finish to save the new configuration in your Dial-up Networking folder.
  4. Make sure to configure any necessary network parameters for this connection prior to dialing (IP address of DNS or WINS, etc.) by clicking the Properties button (or right-click on your new Dial-up Networking icon, then click Properties).

Connect to the network

Make sure you establish a connection between your phone and PC before making a digital data call.

  1. Double-click the new connection (for example, Internet-Nokia phone).
  2. Enter your user name and password, then click Connect.
  3. Observe the notifications on your phone screen during the connection process.

Once a successful connection has been made, your phone screen indicates an active data call.

Note: Your Windows operating system displays it's normal series of messages while the connection is being established and verified.

Important: Your service provider must support digital data and fax services for this feature to work. Contact your service provider for more information.

How do I record and playback video using the video recorder on my Nokia phone?
A:

Record videos

  1. Press Camera in the standby mode, or select Menu > Camera, and scroll right to move to the Video tab. 
    • Options before starting the video recorder are:
      • Record
      • New
      • Activate night mode
      • Mute
      • Go to Gallery
      • Settings
      • Help
      • Exit
  2. Press the Five-way joystick to start recording.
    • To pause recording at any time, press Pause. Press Continue to resume recording.
    • Scroll up to zoom in on your subject before or during recording; scroll down to zoom out again.
  3. Press Stop to stop the video recording.
    • The video clip is saved to either phone memory or the MultiMediaCard, depending on the "Memory in use" setting. 
    • To immediately play the video clip you just recorded, select Options > Play
    • Options after you have recorded a clip are:
      • New
      • Play
      • Delete
      • Send
      • Rename
      • Go to Gallery
      • Settings
      • Help
      • Exit








      FAQ Search

      Find answers to frequently asked questions about the Nokia 3220 imaging smartphone.





      Top Questions for Nokia 3220

      What is the default security code in my Nokia phone?
      A: The default security code for your Nokia phone is 12345.
      Note: Once you have changed your security code, the default setting is no longer valid. If you have changed your security code and don't remember the new code, contact your service provider.

      How do I use the configuration settings menu on my Nokia phone?
      A:

      Some of the network services need to have the correct configuration settings on your phone. Get the settings from a service provider as a configuration message, or key in your personal settings manually. Configuration settings from up to ten different service providers can be stored in the phone and can be managed within this menu.

      Select Menu > Settings > Configuration settings, and one of the following:

      • Default configuration settings - View the list of service providers stored on the phone (the default service provider is highlighted), and select another service provider as default. Scroll to a provider, and select Details to view the list with supported applications. To delete a service provider from the list, select Options > Delete.
      • Activate default in all applications - Set the applications to use the settings from the default service provider.
      • Preferred access point - Select another access point. Normally the access point from your service provider is to be used.

      To enter, view, and edit the settings manually, select Menu > Settings > Configuration settings > Personal configuration settings. To add a new configuration, select Add new or select Options > Add new. Choose one of the application types from the list and key in all the necessary settings. To activate the settings, select Back > Options > Activate.

      To view or to edit the user-defined settings, select the application that you want to view, and select the setting to edit.

      How do I program multimedia message settings on my Nokia phone? How do I configure GPRS or EDGE settings on my Nokia phone? How do I install Nokia PC Suite 6.41 (or newer) on a computer for my Nokia phone? How do I use multimedia messaging on my Nokia phone? How do I use the gallery on my Nokia phone? How do I edit the contacts list on my Nokia phone? How do I use Nokia PC Suite 6.4 (or newer) Connection Manager with my Nokia phone?